Customer Success Manager

At Adtraction, we are seeking a dynamic and structured Customer Success Manager to drive the satisfaction and success of our clients. In this role, you will serve as the primary point of contact for a diverse portfolio of brands, offering exceptional customer service and fostering collaborative relationships.

Does being part of an international environment appeal to you? Are you ambitious and proactive? And are you driven by the possibilities within digital marketing? Then you might be our future Customer Success Manager.

Key Responsibilities:

• Address customer needs and concerns promptly via Adtraction's help center support system, email, and telephone.
• Collaborate with multiple new and smaller accounts, ensuring a high level of service and satisfaction.
• Actively contribute to upselling and cross-selling of Adtraction products and services.
• Expand and develop collaborations with existing partners and advertisers, driving long-term value.
• Optimize and maintain the Customer Success Team's customer base.
• Support the Account Manager team with research and coordination tasks.
• Ensure a seamless experience for customers, maintaining excellent service and delivering results.

Skills & Requirements

Professional Skills

• Proficient in Swedish and English language.
• Strong written and oral communication skills in Swedish and English language.
• Experience in sales or customer advice, with a keen interest in digital marketing.

Personal Attributes

• Proactive and self-driven.
• Structured and being able to prioritize tasks efficiently, and handle multiple responsibilities. Positive and solution-oriented mindset,
• collaborating effectively within a team.
• Prestigeless and able to work independently. 

About the company

Adtraction has grown to become the leading company in the Nordics in leveraging partners for marketing purposes. The company is headquartered in Stockholm, Sweden with local offices in 12 markets.

With a performance-based setup and an easy to use platform, we help brands attract new customers and sell more, while helping partners monetise their content and traffic.

Adtraction is built to create value for advertisers and partners. We firmly believe that following this principle is a winning formula not only for the development of Adtraction, but for progressing the industry as a whole.

Do you want to join our team and work with some of the most renowned brands? We are growing and always interested in hiring the right people.

Our values

 We create long-term value

Our priority is to provide brands and partners with a stable source of revenue and growth.
 
We embrace relations

Partner marketing is all about people. We embrace relations with local teams in each market.
 
We always improve

With active partnership management, we always seek ways to enhance program performance.

I'm interested!