Mats Carlbäck

Artiklar i tidskrifter

• Demydyuk, G. & Carlbäck, M. (2024). Balancing short-term gains and long-term success in lodging: The role of customer satisfaction and price in hotel profitability model.  Tourism Economics, 30 (4), 844-875. [BibTeX]
• Demydyuk, G. & Carlbäck, M. (2024). Cruise Control: Steering Through the Waves of Customer Satisfaction Across Cruise Market Segments.  Journal of Gastronomy and Tourism. [BibTeX]
• Demydyuk, G. , Kaurav, R. P. S. , Carlbäck, M. & Vejlgaard, H. (2024). From galley to gourmet: experience accounting perspective on the evolving dining choices of cruise passengers.  Journal of Foodservice Business Research, 1-33. [BibTeX]
• Carlbäck, M. , Nygren, T. & Hägglund, P. (2024). Human Resource Development in Restaurants in Western Sweden – A Human Capital Theory Perspective.  Journal of Human Resources in Hospitality & Tourism, 23 (2), 289-314. [BibTeX]
• Boto-García, D. , Demydyuk, G. & Carlbäck, M. (2024). What explains profit inefficiency in the restaurant industry? Evidence from Sweden.  Tourism Economics. [BibTeX]
• Shapoval, V. , Hägglund, P. , Pizam, A. , Abraham, V. , Carlbäck, M. , Nygren, T. & Madison Smith, R. (2021). The COVID-19 pandemic effects on the hospitality industry using social systems theory: A multi-country comparison.  International Journal of Hospitality Management, 94. [BibTeX]
• Carlbäck, M. (2021). The Delicate Balancing Act.  CHRIE Communiqué, 38 (1), 4-4. [BibTeX]
• Carlbäck, M. & Nygren, Å. (2020). Building a new curriculum for hospitality management programmes with collegial seminars.  Journal of Teaching and Learning in Higher Education at Malmö University, 1 (2). [BibTeX]
• Carlbäck, M. (2019). Brand Value Attributable to Affiliation (BVAA) – a Method for Measurement in a Consortium Context.  European Journal of Tourism Research, 23, 112-126. [BibTeX]
• Carlbäck, M. (2019). To Be or Not to Be . . .: – Brand Affiliation in the Hotel Industry.  European Journal of Tourism Research, 21, 138-142. [BibTeX]
• Carlbäck, M. (2012). Strategic Entrepreneurship in the Hotel Industry: The Role of Chain Affiliation.  Scandinavian Journal of Hospitality and Tourism, 12 (4), 349-372. [BibTeX]
• O'Neill, J. W. & Carlbäck, M. (2011). Do brands matter?: A comparison of branded and independent hotels' performance during a full economic cycle.  International Journal of Hospitality Management, 30 (3), 515-521. [BibTeX]
• Carlbäck, M. (2010). From cost accounting to customer accounting in the restaurant industry.  International Journal of Revenue Management, 4 (3-4), 403-419. [BibTeX]
• Andersson, T. D. & Carlbäck, M. (2009). Experience accounting: an accounting system that is relevant for the production of restaurant experiences.  Service Industries Journal, 29 (10), 1377-1396. [BibTeX]
• Carlbäck, M. (2008). Are the chain operations simply with it?: Five aspects meal model as a development tool for chain operations/franchise organizations.  Journal of Foodservice, 19 (1), 74-79. [BibTeX]

Böcker

• Carlbäck, M. (2015). Logi (1ed.). Stockholm: Liber. [BibTeX]

Doktorsavhandlingar, sammanläggningar

• Carlbäck, M. (2017). To Be or Not to Be . . .: Brand Affiliation in the Hotel Industry. (Doctoral dissertation). (Sammanläggning) Göteborg: Göteborgs universitet. [BibTeX]

Kapitel i böcker, del av antologier

• Carlbäck, M. & Naglo, B. (2024). Have We Forgotten Service in the Service Sector?. I: Lotte Wellton; Lars Eriksson; Åsa Öström; Ute Walter; Jonatan Leer, Revealing Meals (ss. 224-237). Örebro: Örebro universitet. [BibTeX]
• Carlbäck, M. & Marcussen, W. J. G. (2024). Human Resources in Hospitality: An Asset, Not a Cost?. I: Lotte Wellton; Lars Eriksson; Åsa Öström; Ute Walter; Jonatan Leer, Revealing Meals (ss. 212-223). Örebro: Örebro universitet. [BibTeX]
• Carlbäck, M. (2022). The EA-Approach: A Customer-Centered Management System to Produce, Manage and Assess Relevant Experiences for the Hospitality and Tourism Industry. I: Dhouha Jaziri; Raouf Ahmad Rather, Contemporary Approaches Studying Customer Experience in Tourism Research. London: Emerald Group Publishing Limited. [BibTeX]
• Carlbäck, M. (2016). Independent or flagged?: the decision to affiliate to a chain. I: Ivanova, M., Ivanonv, S., Magnini, V., The Routledge Handbook of Hotel Chain Management (ss. 385-394). Abingdon, Oxon: Routledge. [BibTeX]

Konferensbidrag

• Demydyuk, G. & Carlbäck, M. (2023). Empowering Hospitality and Tourism Entrepreneurs: Elaboration on Experienced Accounting Analytical Framework. Konferensbidrag vid 2023 iAHFME Research Symposium, New York, USA, November 11, 2023. [BibTeX]
• Demydyuk, G. , Singh Kaurav, R. P. , Carlbäck, M. & Vejlgaard, H. (2023). From Fun to Fine Dining: How Cruise Passengers' Priorities Have Shifted after the Restart of Cruising. Konferensbidrag vid 15th annual Consumer Behaviour in Tourism Symposium (CBTS 2023), Breda, The Netherlands, May 31 - June 2, 2023. [BibTeX]
• Demydyuk, G. , Kaurav, R. , Carlbäck, M. & Vejlgaard, H. (2023). From the galley to gourmet: The evolving dining choices of cruise passengers since the return of cruising. Konferensbidrag vid EuroCHRIE, Changing Realities, New Opportunities, Vienna, Austria, October 3-6, 2023. [BibTeX]
• Calvén, A. , Beery, T. , Wendin, K. , Johansson, M. & Carlbäck, M. (2023). Outdoor recreation, nature-based tourism, and food: From Covid-19 to sustainable futures for hospitality and rural development - a review. I:  31st Nordic Symposium on Tourism and Hospitality Research - Book of Abstracts. Konferensbidrag vid 31st Nordic Symposium on Tourism and Hospitality Research, Mid Sweden University, Östersund, Sweden, September 19-21, 2023. (ss. 479-483). Östersund: European Tourism Research Institute. [BibTeX]
• Demydyuk, G. , Singh Kaurav, R. P. , Madanoglu, M. & Carlbäck, M. (2023). Setting Sail Together: Exploring the Impact of Post-Pandemic Consumer Choices on Experience Co-Creation in the Cruise Industry. Konferensbidrag vid 15th annual Consumer Behaviour in Tourism Symposium (CBTS 2023), Breda, The Netherlands, May 31 - June 2, 2023. [BibTeX]
• Demydyuk, G. & Carlbäck, M. (2022). Are Excellent Service and Good Food too Much to Ask? Analysis of Online Customer Reviews on MSC Cruises as a Case of Mainstream Cruise Market Segment. I:  EuroCHRIE2022 Apeldoorn, The Netherlands October 25-27, 2022 ABSTRACTS, PAPERS & LECTURER'S LOUNGE. Konferensbidrag vid EuroCHRIE 2022, Apeldoorn, The Netherlands, October 24-27, 2022. (ss. 28-28). [BibTeX]
• Demydyuk, G. & Carlbäck, M. (2022). Customer Metrics as Key Performance Drivers: Analysis of Industry KPIs, ACSI and Risk-Adjusted Stock Market Performance of US Public Hotel Chains (2004-2020). Konferensbidrag vid 106th American Accounting Association annual meeting, San Diego, USA, July 29 - August 3, 2022. [BibTeX]
• Demydyuk, G. & Carlbäck, M. (2022). From Hospitality Basics to Customer Value and Memorable Experiences: Evidence from Online Customer Reviews of the Major Cruise Line Corporations. Konferensbidrag vid 2022 Annual International CHRIE Summer Conference, Washington D.C., USA, August 3-6, 2022. [BibTeX]
• Demydyuk, G. & Carlbäck, M. (2022). Key Performance Drivers in Lodging: The Relationship between Industry KPIs, ACSI and Risk-Adjusted Stock Market Performance of US Public Hotel Chains. Konferensbidrag vid Marketing Strategy Meets Wall Street Conference (MSWMS-7), Chicago, USA, August 11-12, 2022. [BibTeX]
• Carlbäck, M. & Naglo, B. (2022). Service – the forgotten way to a competitive advantage?. I:  EuroCHRIE2022 Apeldoorn, The Netherlands October 25-27, 2022 ABSTRACTS, PAPERS & LECTURER'S LOUNGE. Konferensbidrag vid EuroCHRIE 2022, Apeldoorn, The Netherlands, October 25-27, 2022. (ss. 5-5). [BibTeX]
• Demydyuk, G. & Carlbäck, M. (2022). The Moderating Effect of Customer Satisfaction on Profit Drivers of U.S. Restaurant Industry. Konferensbidrag vid 8th Conference of the International Association for Tourism Economics (IATE 2022), Perpignan, France, June 28 - July 1, 2022. [BibTeX]
• Demydyuk, G. & Carlbäck, M. (2022). Understanding key performance drivers in lodging: the relationship between industry KPIs and risk-adjusted stock market performance of US public hotel chains. Konferensbidrag vid 8th Conference of the International Association for Tourism Economics (IATE 2022), Perpignan, France, June 28 - July 1, 2022. [BibTeX]
• Demydyuk, G. & Carlbäck, M. (2021). Does RevPAR Really Move U.S. Hotel Industry Stock? Analysis of Profit Drivers from 2004-2020. Konferensbidrag vid iAHFME Annual Research Symposium 2021, New York, USA, (Online Symposium), November 13, 2021. [BibTeX]
• Carlbäck, M. , Nygren, T. & Hägglund, P. (2021). FAMM 2.0: an applicable tool for dealing with shortage of skilled hospitality employees. Konferensbidrag vid EuroCHRIE 2021, Aalborg, Denmark, September 27-30, 2021. [BibTeX]
• Carlbäck, M. & Imboden, A. (2021). Sustainable Performance Management in the Hospitality Industry: Do we have the necessary tools?. Konferensbidrag vid EuroCHRIE 2021, Aalborg, Denmark, September 27-30, 2021. [BibTeX]
• Carlbäck, M. , Imboden, A. & Darioli, A. (2021). We mean business! The Future of Tourism & Hospitality Education. Konferensbidrag vid EuroCHRIE 2021, Aalborg, Denmark, September 27-30, 2021. [BibTeX]
• Carlbäck, M. & Nygren, Å. (2020). För vem, av vem och varför?: – utveckling av en balanserad kursplan för hotell- och restaurangbranschen. Konferensbidrag vid Lärarlärdom 2020, digital konferens, 19 augusti, 2020. [BibTeX]
• Carlbäck, M. (2019). Experience accounting (EA): the next chapter. Konferensbidrag vid Food & Hospitality Multisensory Perspectives, Lyon, France, November 13-15, 2019. [BibTeX]
• Carlbäck, M. & Nygren, T. (2019). The quickest feet, sharpest knives, best brains and the biggest hearts: A practical approach to a new balanced curriculum for higher hospitality education with focus on the dynamics of bildung. I:  2019 APacCHRIE & EuroCHRIE Joint Conference. Konferensbidrag vid 2019 APacCHRIE & EuroCHRIE Joint Conference, Hong Kong, China, May 22-25, 2019. [BibTeX]
• Carlbäck, M. , Göran-Rodell, A. , Jonsson, I. M. & Gustafsson, H. (2017). Teaching hospitableness: an educational dilemma?. Konferensbidrag vid CHME – Council for Hospitality Management Education Conference, Aalborg Kongres & Kultur Center, Aalborg, Denmark, May 16–20, 2017. [BibTeX]
• Carlbäck, M. (2012). Use of Brand Equity and Brand Value in the Hospitality Industry: Implications and Possibilities. I: Kozak, M., Kozak, N.,  6th World Conference for Graduate Research in Tourism, Hospitality and Leisure, 24 - 29 April 2012, Fethiye, Turkey Proceedings Book. Konferensbidrag vid 6th World Conference for Graduate Research in Tourism, Hospitality and Leisure, Fethyie, Turkey, April 24-29, 2012. (ss. 1170-1175). [BibTeX]
• Armbrecht, J. & Carlbäck, M. (2011). The shadow economy: Its effects on the competition in the Swedish restaurant industry. I: Andriotis, K., Theocharous, A., Kotsi, F.,  Proceedings of the International Conference on Tourism (ICOT 2011). Konferensbidrag vid International Conference on Tourism (ICOT 2011): Tourism in the era of uncertainty”, Rhodes Island, Greece, April 27-30, 2011. (ss. 28-47). International Association for Tourism Policy. [BibTeX]
• Armbrecht, J. & Carlbäck, M. (2011). The Swedish Tax system: Effects on Competition and Compliance in the National Restaurant Industry. I: Liisa Tyrväinen, Seija Tuulentie, Markku Vieru, Eija Virtanen and Irene Murtovaara,  Well-being in Tourism and Recreation Book of Abstracts. Konferensbidrag vid 20th Nordic Symposium in Tourism and Hospitality Research: Well-being in Tourism and Recreation, Rovaniemi, Finland, September 21-24, 2011. (ss. 37-37). Rovaniemi, Finland: University of Lapland. [BibTeX]
• Carlbäck, M. (2010). An analysis of the measurement and possible use of intangible asset value in the Swedish hotel and restaurant industry. Konferensbidrag vid 10th Manufacturing Accounting Research Conference, Ghent, Belgium, June 20-23, 2010. [BibTeX]
• Carlbäck, M. (2010). The Use, Possible Use, Identification and Measurement of Intangible Asset Value in the Swedish Hospitality Industry. I:  Creative Destinations in a Changing World Book of Abstracts. Konferensbidrag vid 19th Nordic Symposium in Tourism and Hospitality Research, Akureyri, Iceland, September 22-25, 2010. (ss. 77-77). Akureyri, Iceland: Icelandic Tourism Research Centre. [BibTeX]
• Carlbäck, M. (2009). Experience Accounting –Does it Work?. Konferensbidrag vid 18th Nordic Symposium in Tourism and Hospitality research, University of Southern Denmark, Esbjerg, Denmark, October 22-24, 2009. [BibTeX]

Licentiatavhandlingar, sammanläggningar

• Carlbäck, M. (2011). From Cost Accounting to Customer Accounting in the HospitalityIndustry: a Constructive Approach. Lic.-avh. (Sammanläggning) Göteborgs universitet. [BibTeX]

Manuskript

• Carlbäck, M. Brand Value Attributable to Affiliation (BVAA) : a Method for Measurement in a Consortium Context. [BibTeX]
• Carlbäck, M. Brand Value Attributable to Affiliations in the Swedish Hospitality Industry. [BibTeX]