International students’ frequently asked questions about the ORU account

The ORU account is your login to Örebro University’s digital services and learning platform. You therefore need an ORU account in order to complete your studies. Your ORU account is personal, and you use the same account throughout your studies.

All international students will receive help from Örebro University to register on their first course. This will be done in connection with the course starting, but how it’s done will depend on whether you’re an exchange student or a master’s student. You’ll therefore receive more information on how your registration is done before the course starts. International students are then expected to complete the course registration themselves for all other upcoming courses during their study period. Information on the registration window for upcoming courses will be provided in the student portal Studenttjänster, under Ladok Student.

If you’re a student from a Nordic country (e.g. Norway, Finland, Iceland, Denmark) or from an autonomous region (e.g. Åland) and have been admitted to a study programme where Swedish is the language of instruction, you need to register on the first course yourself. Contact your school to order an activation key to be used for registration.

If you are experiencing issues with registration to a later course, please contact the Info Centre for further assistance.

If you’re an international student, the earliest you can set up your ORU account is after the university has registered you on a course for the first time. It’s not possible to set up your ORU account until you’ve been registered on a course.

Activate your ORU account here. Select alternative 3 and follow the instructions. Your temporary personal identity number is printed on your admission decision, and you should have been given the activation key from an officer at the university in connection with the start of your first course. Contact the Info Centre if you’ve been registered but haven’t yet received an activation key.

So, in order to set up your ORU account, the following is required:

1. You’ve been registered on your first course at the university
2. Your personal identity number (printed, for instance, on your admission decision)
3. Your activation key

Contact the Info Centre if you need further assistance.

You need an ORU account to log into the student portal Studenttjänster and Blackboard, and for accessing other digital services at Örebro University. If you haven’t set up an ORU account yet, you need to do so first. See question above.

If you do have an ORU account but still haven’t managed to log in, you can change your password. See the question below.

Contact the Info Centre if you need further assistance.

To change your password, you must identify yourself which can easily be done by using an activation key. You can use the same activation key given to you at the start of your studies and the temporary personal identity number provided to you by Örebro University. Please note that international students who obtain a Swedish personal identity number from the Swedish Tax Agency must report this to Örebro University for the data to be updated in our systems.

Go to the page Forgot your password and select to identify yourself using your activation key. So, in order to change the password to your ORU account, the following is required:

1. Your personal identity number
2. Your activation key

If you don’t have your activation key, you can order a new one from the Info Centre. Visit our information desk in Långhuset (bring valid proof of identity) or contact Info Centre if you need further assistance.

If you don't remember your username, it's unfortunately not possible to change it. However, by following the same instructions as in the question above (regarding forgotten password), you will be reminded of what your username is.

Contact the Info Centre if you need further assistance.

Örebro University will notify you, for instance, when you’ve received a new grade. These notifications will be done via email and in order for these messages to reach you, you need to link an active email address to your ORU account. If you want to add or change your email address you can do so in the student portal Studenttjänster under Ladok Student. In the menu, select My pages and click Change contact details.

We recommend that you use a private email address rather than an email address that you may have been given at another higher education institution as these are often deleted after a while.

If you want to use one of Örebro University’s computers, in a computer lab or in the University Library, you need to enter your ORU account details to log in. If you haven’t set up an ORU account yet, you need to do so first. See question above.

If you do have an ORU account but still haven’t been able to log in, you need to contact IT Services in Långhuset. Unfortunately, you won’t be able to sort it out yourself. You can also send a fault report to itsupport@oru.se and describe your problem. Write "Fault report EDUNET" in the subject field and include your personal identity number (provided, for instance, in your admission decision) or your ORU account username.

When you have logged onto one of Örebro University’s computers, you can save files to your user profile which will be accessible even if you would swap to another of the university’s computers. If you can’t access your documents on any computer, you need to contact IT Services in Långhuset. Unfortunately, you won’t be able to sort it out yourself. You can also send a fault report to itsupport@oru.se and describe your problem. Write "Fault report EDUNET" in the subject field and include your personal identity number (provided, for instance, in your admission decision) or your ORU account username.

Since the General Data Protection Regulation, GDPR, came into force, Örebro University has changed the length of the period during which students’ ORU accounts are saved. If you haven’t been registered on a course at Örebro University for two years, we’ve deleted your ORU account. Your details are, however, still in our study documentation system and we can therefore assist you with your queries. Among other things, we can help you to sign up for an exam, create a transcript of records, and apply for a degree certificate.

Contact the Info Centre for assistance.